Fix Your Cracked iPhone From the Comfort of Your Couch
The new service is only available in six U.S. cities so far–but it's about time.
- Apple has a new option for broken hardware: a third-party service technician can be dispatched to your home in select cities to fix that cracked screen.
- Right now, the service looks to be limited to cracked iPhones.
Over the years, iPhones have slowly evolved into a fragile slab of glass—and the source of much heartbreak if one happens to slip from your grip. Now Apple is trying to ease the pain by making house calls.
A new at-home (or office) iPhone repair option, that goes through Go Tech Services (an Apple Authorized Service Provider) will provide "fast and convenient mobile repairs," according to its website. To request service, you have to book through the Apple Support website, directly:
- Head to https://support.apple.com/repair.
- Click the first hyperlink, which says "start your repair request now."
- Select which kind of product will need repairing (iPhone seems to be the only applicable device, right now)
- Click Repairs & Physical Damage and then select your problem (cracked screens seem to be the only option for at-home repair).
Based on a quick review of the Apple Support website, Apple is only offering cosmetic repairs like a cracked screen rather than fixing any hardware mishaps, like a dud battery. It also looks like this is an iPhone-only option—iPads, MacBooks, and iMacs are a no-show.
This isn't the first time that Apple has offered on-location repairs—AppleCare for Enterprise gives offices the freedom to request all sorts of remote fixes–but that's only for clients that own thousands of devices.
For now, only select U.S. cities can use the service, including San Francisco, Los Angeles, New York, Chicago, Houston, and Dallas. It could also cost an additional fee to have a technician come to your home, but that's the price of convenience.
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